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Louise Thompson

As the Customer Relationship Executive at SYSPRO, Louise advocates the importance of proactive customer engagements and sustainable long-term customer connections. She is passionate about helping customers realize maximum business value from their SYSPRO investment through the adoption of technology.Within this role, she implements strategies to maintain customers, while ensuring a personalized experience with the brand. Louise also takes a hands-on approach to customer queries, where she aims to instill customer trust and loyalty. In support of our customer-first approach, part of Louise’s role is to continually improve and add value to our customer experience journey by understanding and enhancing each customer touchpoint.

Posts by Louise Thompson

louise_optimizing_your_organization
Managing-Operating ERPSoftware development

Optimizing your Organization with Mission-Critical ERP

Successful manufacturing today hinges on reacting quickly to changes in market trends by accessing information for business-critical decisions. Because of …

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Planning-Purchasing-Implementing ERPSelecting ERP

4 Steps to using Business Strategy to drive your Software Selection Process

When embarking on the journey of selecting and buying any software for your organization, whether it is ERP, CRM, HR, …

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Supply Chain Management and ERPERP and Financial Management

Working while sleeping

As someone with a daughter who rides horses I have often been asked – “how can you own something that …

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louise_measuring_process_performance
Supply Chain Management and ERP

Measuring Process Performance

As we head towards a new year, I have been having a number of conversations with work colleagues and ERP …

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Managing the Change
Applying and Operating ERPBusiness software

ROI of ERP – Part 4 of a 4 Part Series

Managing the Change Generally the only person who enjoys a change is a wet baby. Most others want things to …

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Selecting the right system and vendor
Applying and Operating ERPBusiness software

ROI of ERP – Part 3 of a 4 Part Series

Selecting the Right System and Vendor Jim Collins, author of four international bestselling business books notes: “We tend to think …

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Applying and Operating ERPBusiness software

ROI of ERP – Part 2 of a 4 Part Series

Before Selecting a System In the early 1980s “experts” on Japanese management were isolating distinctive practices that seemed to account …

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Form must follow function
Applying and Operating ERPBusiness software

ROI of ERP – Part 1 of a 4 Part Series

Taking Ownership of Your ROI In a previous blog I referred to the unpredictability of measuring the ROI of your …

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Managing-Operating ERPBusiness software

Measuring the ROI of your ERP

We are regularly asked to provide a tool to demonstrate ROI (Return on Investment) on the purchase and implementation of …

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