Support that Counts
Renovations can be exhausting and frustrating but oddly exhilarating at the same time. During my recent home makeover, as I …
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SYSPRO User Tips
Getting a Good View
The Tour de France is underway and I, for one, could not be happier. While some women may watch it …
Impatience is a virtue
Unless you’ve been living on a desert island for the past 5 years, you shouldn’t have failed to notice that …
What to look for in a software support system
As I begin an 8-month project to setup, test and implement a new internal system for our helpdesk, I have …
The Art of Learning New Systems
In my current and relatively new position, I’ve had to get to grips with a number of new systems – …
Overcoming Learned Human Behavior
Last week I was at the supermarket in the very long queue at the “12 items or less” checkout station, …
How to plan an upgrade – Part 1 – to upgrade or not to upgrade?
A few weeks ago my ageing TV packed up and it was a sad moment when I threw my trusty …
Change, and the need for training
I recently upgraded my cell phone (or mobile phone, for some people). I used to have a feature phone, but …
Vendor relationships in ERP – the magic potion
Recently I had several very ordinary (and seemingly unrelated) personal experiences that, in hindsight, had a common theme related to …
