How can ERP service help manufacturers realize their strategic goals?
Vendors continually invest in their products to ensure world class functionality by talking to those companies that excel in their respective industries. Typically, the focus is on creating a sophisticated and robust product that is able to solve complex business problems. However, with a multi-faceted solution, implementation and support issues can create potential disparities.
The surprise defeat of the Springboks by Japan in their opening Rugby World Cup match has got me thinking about predictions. Specifically, when it is possible to precisely predict an outcome and when these predictions are simply educated guesses.
Three years ago the cloud was an immature offering and incomplete. Its voice was high pitched and it had acne. But now it is coming into its own with more integration layers and cloud services becoming available. The ecosystem that ERP relies on in the cloud has grown up too, currently even shaving, driving a car and enjoying full-time employment.
As you’d expect, a SYSPRO technical support position comes with heavy intellectual responsibilities. This morning, for example, I sat at my desk drinking coffee while pondering the question of superheroes. The exercise proved profitable – I have ascertained, after deep cogitation, that superheroes have a great deal to tell us about the appropriate modes and uses of SYSPRO support.
Let’s take a look at two iconic superheroes: Batman and Superman. Batman, in the language of SYSPRO, is an Onsite Champion – he lives in Gotham City, he works for the betterment of Gotham City, and his skill set includes an intimate knowledge of local conditions. He’s who you call if someone has robbed Gotham Bank or stolen a jeweled thingummybob from the Gotham Museum. Note that Batman’s problems rarely spread beyond the immediate area of his expertise, and that the villains are usually human.
On the 29th July 2015 Microsoft released Windows 10. Within 4 weeks of the release date 75 million machines across the world had been upgraded by people wanting to take full advantage of the latest, free Microsoft Operating System.
Firstly, a public service announcement: this blog contains references to sex, nudity and violence. You have been warned …
Well, eventually it had to happen. After some birds and bees and flowers and trees action an egg has been known to give rise to the odd chicken. Now (and here’s the violent bit) in order to cook a chicken to golden deliciousness, it is necessary to first deal with the unpleasant aspect of a slaughter.
Quick question for you. Do you prefer choices or being told what to do? Do you want to decide for yourself what your user experience will be or do you just want the latest upgrade, iteration to be presented to you as a fait accompli?
