According to IDC software industry analyst Michael Fauscette, customer experience (or CX) isn’t a technology – it’s a strategy, supported by a company culture that is manifest in employee behavior and in the design of business processes. He takes a deeper dive into SYSPRO’s commitment to creating a positive customer experience in this blog post. Read IDC Analyst Blog: Culture of a Customer Focused Business to learn more.
“CX creates the market differentiation and competitive advantage for SYSPRO. Now don’t get me wrong, the products are very feature rich. Having good products is only part of the equation though, it’s the culture of customer centricity that brings in new customers and keeps the current set of customers loyal.”
—Michael Fauscette, IDC Blog
IDC Analyst Blog: Culture of a Customer Focused BusinessView